Managed IT Services Excellence
Explore premier Managed IT Services designed to enhance system reliability, security, and performance. Our expert team ensures your IT operations are efficient and continuously aligned with your business goals.

Agility Meets Innovation: Managed IT Services

At Otomashen, we harness the pioneering spirit of a startup fused with the expertise of seasoned software developers to offer unparalleled software product engineering services. As a beacon of innovation and precision, we specialize in transforming ambitious ideas into fully realized software products that set new benchmarks in the tech industry. Our team excels in navigating the intricate landscape of product development, delivering tailored solutions that cater to individual client needs across ISVs, startups, and established enterprises.

Embedded in the DNA of Otomashen is a commitment to leveraging cutting-edge technologies—from Cloud and IoT to AI and ML—ensuring that every project we undertake meets and exceeds the evolving demands of the market. Our agile approach to software product engineering allows us to adapt swiftly and efficiently, making us a preferred partner for businesses looking to stay ahead in a dynamic industry.

With a focus on end-to-end development, modernization, and management, our software product engineering team embodies a blend of creativity, strategic thinking, and technical prowess. By implementing our unique ‘Agile, Comprehensive, and Time-Tested’ (ACT) framework, we ensure that every stage of the product engineering process is optimized for success, balancing innovation with practical execution.

Otomashen is not just about software development; we are about setting the stage for the future of technology. We empower startups and enterprises alike to scale new heights, transforming their visionary concepts into market-ready software products that are robust, scalable, and innovative. Our mission is clear: to advance the frontiers of technology while delivering exceptional value and service to our clients.

Managed IT Services Otomashen Delivers

IT infrastructure assessment

  • Analysis of the IT infrastructure state with the focus on scalability, operational efficiency, and security.
  • IT infrastructure optimization roadmap with tactical solutions to identified problems.
  • IT infrastructure cost optimization.

IT infrastructure monitoring 24/7

  • Configuration of tools for infrastructure monitoring and alerting (we commonly opt for Prometheus or Nagios).
  • Reporting on the availability, uptime and response time of every infrastructure node.
  • Troubleshooting to maintain infrastructure productivity.
  • Managed Network Operations Center (NOC).

IT infrastructure administration

  • User administration, regular software configuration and updates.
  • Management of servers, network, cloud and on-premises data centers, and cloud services.
  • Virtual desktop administration.
  • Vulnerability assessment.
  • Regular compliance review (HIPAA, GDPR, PCI DSS, FDA, etc.) and reporting.

IT help desk

  • L1 help desk – resolution of basic user issues.
  • L2 help desk – resolution of complex technical and basic infrastructure issues and requests.
  • L3 help desk – resolution of app issues on the code level, advanced infrastructure-related problems and requests.
 

Cloud management

  • AWS, Azure and multi-cloud infrastructure management.
  • Deployment of cloud infrastructures.
  • Applications and data migration to the cloud.
  • Cloud monitoring and optimization.

Managed application services

  • Application monitoring with a focus on critical metrics, like application availability and response time.
  • Application troubleshooting.
  • Application modernization (including application re-engineering, re-architecting, redesign).
  • Application evolution with continuous delivery of new features and design experiments.

Managed DevOps

  • Deployment of CI/CD pipeline.
  • Implementation of a containerization strategy (based on Kubernetes or Apache Mesos).
  • Implementation of test automation.
  • Design of an automated monitoring solution.

Managed security

  • Security audits.
  • Vulnerability assessment.
  • Penetration testing.
  • Compliance program planning/assessment.

Frequently Asked Questions

What are managed IT services?

When leveraging managed IT services, organizations partner with a third-party provider—often an MSP—to monitor and manage their IT infrastructure, including networks, applications and systems. These services also include automated backups, disaster recovery and customer support.

Otomashen suite of managed IT services allows your institution to strategically optimize your infrastructure, enhance system performance and eliminate risks that may disrupt your success.

Trusted Partner: Global Collaborations
Otomashen is quickly becoming the preferred engineering partner for leading software product companies around the world.
What are the benefits of managed IT services?

Building a secure, compliant IT infrastructure isn’t a feat many institutions can undertake on their own. That’s why many institutions choose to partner with an MSP to leverage their technology and expertise. By partnering with Otomashen for managed IT services, your institution can experience a variety of benefits, including:

  • Customized services: Deploy only the IT services your institution needs.
  • Scalability: Increase or decrease resources to your environment as needed.
  • Cost efficiencies: Pay for the services you use without a large upfront investment in hardware.
  • Business continuity: Minimize risk of downtime with available infrastructure and support.
  • Access to experts: Leverage a deep bench of knowledge from our seasoned experts.
Who can benefit from managed IT services?

Institutions that can’t allocate or justify the resources for in-house IT services or dedicated staff can benefit from managed IT services. IT and cybersecurity roles are increasingly difficult to fill as the talent is in high demand, so managed IT services are a beneficial alternative to having an in-house team or can serve as supplemental talent and resources to an existing in-house team.

 

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